For ages 21+

f99 Responsible Gaming

Even while having fun, knowing your limits matters. f99 wants every player to play safely and mindfully — because gaming is for enjoyment, not stress.

21+ Required Self-Exclusion Available 24/7 Support

When Gaming Becomes a Problem

Responsible gaming is not just about following rules — it is a conscious decision to protect your mental and financial wellbeing.

Online betting and casino games are an enjoyable experience for many people. For some, however, that entertainment can gradually turn into a compulsion. f99 believes that an informed player is the best player. That is why we have put in place specific rules and tools from the start, so our users can always stay safe.

Under f99's Terms and Conditions, all players must be at least 21 years old. This age requirement is not a formality — it is an essential condition for protection. Minors are strictly prohibited from opening an account or playing games under any circumstances.

People often do not notice when entertainment starts going too far. Repeatedly playing to chase losses, losing sleep or forgetting to eat, hiding gambling from family — these are warning signs. More information on this is available on our FAQ page.

If you feel your gambling habits are getting out of control, do not wait — get help. f99 is always here for players, not only when things are going well but also when times are tough.

21+

Age Requirement is Mandatory

Users must be at least 21 years old to create an account on f99 and take part in any betting or casino game. Proof of age may be requested during account verification. Any account created using a minor's details will be closed at any time.

Tools to Keep Yourself Safe

f99 provides a number of practical tools you can use to manage your own gaming habits.

Set Deposit Limits

Set a maximum cap on your daily, weekly or monthly deposits. The system will alert you before you reach the limit and block any additional deposits beyond it.

Bet Amount Limits

Set the maximum amount you can wager on a single bet or in a session. This keeps the risk of large losses in check and keeps gaming enjoyable.

Cooling-Off Break

If you want to take a break for a while, activate cooling-off mode. Your account can be temporarily paused for anywhere from 24 hours to 30 days.

Self-Exclusion

If you need a longer break, choose self-exclusion. You can close your account for a minimum of 3 months or permanently. No promotional communications will be sent during this period.

Session Timer

Set a session timer to remind yourself how long you have been playing. A warning message will appear when the set time is up — a good moment to take a break.

Review Gaming History

View your full deposit, withdrawal and betting history at any time. Understanding your own patterns is the first step toward responsible gaming.

Warning Signs You Should Not Ignore

If the following signs appear, it means gaming has gone beyond the bounds of entertainment.

Trying to Chase Losses

Placing bigger bets after a loss in an attempt to win back what you lost — this is the most dangerous habit.

Restlessness When Unable to Play

Feeling discomfort, anger or anxiety when you cannot play is a clear sign of dependency.

Hiding It from Family and Friends

Keeping your gambling secret from the people close to you, or lying about it, is concerning.

Sleep and Daily Routine Suffering

Not getting enough sleep, staying up late to play instead of working or studying — this disrupts the normal rhythm of your life.

Falling into Financial Difficulty

Spending all your savings, taking on debt, or cutting essential expenses to gamble is a sign of a serious problem.

Setting Limits but Not Keeping Them

Telling yourself "I won't play anymore" or "I'll only do this much" — but repeatedly breaking that decision.

Request Self-Exclusion

If you feel you need a break, fill in the form below or let us know directly via our 24/7 live chat — we will act promptly.

Username

Mobile number

Break duration

Reason (optional)

Once your request is submitted, our team will deactivate your account as soon as possible and send you a confirmation email.

Where to Get Help

Instead of struggling alone, reach out for the right support — your family, a professional counsellor or the f99 support team are all there for you.

f99 Live Chat Support

f99's 24/7 live chat support is available in both Bengali and English. For self-exclusion, deposit limits or any other issue, reach out directly via chat.

Contact by Email

You can also reach us by email alongside live chat. The support team responds promptly and keeps all information confidential. Email address: [email protected]

Family and Close Ones

Talk openly with family and trusted friends. They often notice a problem before we do and can be the biggest help in getting back on track.

Professional Mental Health Advice

Speaking to a psychologist or counsellor is not a sign of weakness — it takes courage. Several government and private mental health services in Bangladesh are available free of charge or at low cost.

Support Organisations

Non-governmental organisations working on addiction recovery and mental health offer free, confidential counselling. Contact the nearest centre in your area directly.

Assess Yourself

Pause from time to time and ask yourself — how much time and money did I spend last week? Was it within my plan? An honest answer will show you the way.

To learn more about f99 and get an understanding of what we do, read our About Us page. We believe transparency and responsibility go hand in hand.

Some Tips for Playing Responsibly

A few small habits go a long way in keeping gaming enjoyable.

Set a budget before you start playing — and stick to it, even when you are winning.
Do not treat gaming as a source of income — it is entertainment, not a financial plan.
Do not bet while drinking or under stress — making decisions in that state is risky.
Stop playing after a set time — the session timer helps with this.

Spend time on other hobbies and social activities — life is not only in front of a screen.
Stay calm when you lose. Trying to chase losses usually leads to even greater losses.
Be open with your family — hiding things makes problems worse, not better.
For any issue, contact f99 live chat — seeking help is nothing to be ashamed of.

Frequently Asked Questions

Answers to common questions about responsible gaming.

Yes. If you have any withdrawable balance in your account before self-exclusion takes effect, you can withdraw it through the usual methods (bKash, Nagad, Rocket, Upay or bank transfer). Contact live chat for more details.

A cooling-off period is a temporary break — usually from 24 hours up to 30 days. Once it ends, your account is automatically reactivated. Self-exclusion is a longer-term step — from a minimum of 3 months up to permanent. During this period no promotions are sent, and your account will not be reactivated unless you apply to have it reinstated.

For your protection, a deposit limit decrease takes effect immediately. However, a request to increase the limit typically goes through a waiting period, which helps prevent impulsive decisions. Contact live chat for the exact timeframe.

A close family member may raise a concern, but the identity of the account holder is verified before any changes are made to the account. If someone believes a person close to them has a problem, they can let our support team know and we will take appropriate action.

No, not at all. Users must be at least 21 years old to take part in any game or betting activity on f99. A national ID or proof-of-age document may be requested during account verification. Any account found to belong to a minor will be closed immediately.

There are some common signs: chasing losses by placing larger bets, neglecting family or work to gamble, finding ways to fund gambling even when you have no money, and feeling restless when you cannot play. If any of these apply to you, contact our live chat or speak to someone close to you.