f99 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") applies to your ("user", "you") relationship with the f99 platform ("we", "us"). By using the f99 website, you agree to the terms of this Policy.

We believe you should have full control over your personal information. This Policy clearly states what information is collected, for what purpose it is used, and how long it is retained. Please read our Terms and Conditions alongside this Privacy Policy, as both documents together form the core basis of the agreement between you and f99.

This Policy has been prepared with users residing in Bangladesh in mind, and data management is governed in accordance with applicable laws of Bangladesh.

2. What Information Is Collected

2.1 Information You Provide Directly

We collect information you provide during account registration and while using our services:

Full name and date of birth (for age verification — to confirm the 21+ age requirement)
Mobile number and email address
National ID card or passport details (for identity verification)
Payment information — bKash, Nagad, Rocket, Upay and bank account details
User-set password and security question answers

2.2 Automatically Collected Information

When you use the f99 platform, the following information is recorded automatically:

IP address and device type
Browser type and version
Time of site access and browsing activity
Information collected through cookies and similar tracking technologies
Transaction history and gaming activity

2.3 Information Received from Third Parties

Some information may also be collected from trusted third parties for the purposes of identity verification, fraud prevention, and payment processing. These third parties share information under their own privacy policies, and f99 uses that information only for approved purposes.

3. Purpose of Using Your Information

f99 uses your information only for the specific purposes listed below:

Creating, managing, and verifying accounts
Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay, and bank transfer)
Maintaining platform security and detecting fraud
Providing customer support — via 24/7 live chat and email
Sending information about bonuses and promotional offers (subject to your consent)
Meeting legal obligations and providing required information to relevant authorities
Improving the platform and analysing user experience
Enforcing responsible gaming policy and preventing problem gambling

4. Information Sharing and Disclosure

4.1 What We Do Not Do

f99 does not sell, rent, or commercially exchange your personal information with third parties. Your information is a responsibility we take seriously — it is used solely in your service.

4.2 Sharing with Service Providers

For specific service operations — such as payment processing, identity verification, and technical support — necessary information is shared with trusted service providers. These providers are bound by contract and cannot use your information beyond f99's instructions.

4.3 Disclosure for Legal Requirements

Relevant information may be disclosed to the appropriate authorities in the case of a court order, government directive, or legal obligation. In such cases, f99 will make every effort to notify you in advance, unless legally prevented from doing so.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small data files stored in your browser that retain information about your visit. f99 uses cookies to save your login state, improve platform performance, and tailor the experience to your preferences.

5.2 Types of Cookies

Essential Cookies: Required for the core functions of the platform — login sessions, security tokens, etc.
Functional Cookies: Remember your language, settings, and preferences
Analytics Cookies: Analyse site usage patterns to identify areas for improvement

5.3 Cookie Controls

You can decline or delete cookies at any time by changing your browser settings. However, disabling essential cookies may cause some important platform features to stop working.

6. Data Security Measures

6.1 Technical Security

f99 uses industry-standard SSL encryption technology to protect your information. All data exchanged between your browser and our servers is encrypted, making it impossible for third parties to read.

All data transfers over HTTPS protocol
Password hashing — your password is not stored in plain text on our side
Regular security audits and system updates
Access controls — only authorised staff can access user information

6.2 Your Responsibilities

Alongside technical security measures, your own vigilance is equally important. Keep your account password strong, do not share it with anyone, and log out after use. Be especially careful when logging in on a public device.

7. Data Retention Period

f99 retains your information only for as long as it is needed to provide services or to meet legal obligations. Retention periods differ by type of information:

Account Information: For as long as the account is active, and for the period required by applicable law after it is closed
Transaction Records: Financial transaction records are retained for an extended period as required by law
Cookie Data: Varies by cookie type — session cookies are deleted when the browser is closed; others remain for a set period
Communication Logs: Customer service history is retained for a defined period for protection purposes

Once all applicable retention periods have expired after account closure, your personal information will be securely deleted or anonymised.

8. Your Rights Regarding Your Information

Right of Access

You may request to know what information we hold about you, and you have the right to receive a copy of that information.

Right to Correction

If any of your personal information is incorrect, you may request that it be corrected. f99 will make the correction within a reasonable time.

Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information must be retained for a set period due to legal obligations.

Withdrawal of Consent

You may withdraw consent previously given for optional data processing (such as promotional emails) at any time. This will not affect prior processing.

To exercise these rights or make any information-related request, please contact us by email. Our team is able to assist in both Bengali and English.

9. Protection of Minors

f99 strictly follows a 21+ age policy. Our platform is not intended for anyone under the age of twenty-one, and we do not knowingly collect their information.

Age is verified at registration, and if any user is suspected to be under 21, the account will be suspended immediately and any collected information will be deleted. Our Responsible Gaming Guidelines contain detailed information about the protection of minors.

10. Policy Changes and Updates

f99 reserves the right to update this Privacy Policy as needed. If any significant changes are made, you will be notified via your registered email or through a notice on the platform.

Continued use of the platform after any changes will be taken as consent to the updated policy. It is therefore recommended that you check this page regularly. The date of the latest update will always be shown at the top of the page.

For detailed questions about this Policy, you can visit our Frequently Asked Questions (FAQ) section, where answers to common questions about data protection and privacy can be found.

11. Contact Us

If you have any questions, concerns, or information-related requests regarding this Privacy Policy, please contact the f99 privacy team through the following:

Email: [email protected]
Live Chat: Support available 24/7 in Bengali and English

We generally respond to all requests within a reasonable time. Matters that need to be referred to a specialist team may take a little longer.